Refund & Cancellation Policy
Last Updated: March 12, 2026
This Refund & Cancellation Policy applies to all services and digital products provided by Spiderwares (“Company”, “we”, “our”, or “us”) through https://spiderwares.com.
By purchasing or using any of our services or digital products, you agree to the terms outlined in this policy.
1. Nature of Our Services
Spiderwares primarily provides digital services and digital products, including but not limited to:
- Shopify store development
- Shopify customization
- Shopify theme development
- Website development services
- Digital templates or downloadable assets
- Technical consulting and support
Due to the digital and service-based nature of our offerings, refunds are limited and subject to strict conditions.
2. General Refund Policy
All payments made to Spiderwares are considered final and non-refundable once work has started or a digital product has been downloaded, unless otherwise stated in this policy.
Refunds are evaluated on a case-by-case basis and granted only under the conditions described below.
3. Eligible Cases for Refund
You may be eligible for a refund in the following situations:
Product or Service Not as Described
If the delivered product or service is materially different from what was advertised or described, and the issue cannot be resolved through support or updates.
Technical Issues That Cannot Be Resolved
If a product or service contains critical technical errors that prevent it from functioning as advertised and our support team is unable to fix the issue within a reasonable timeframe.
Security Vulnerability
If a product contains a significant security vulnerability that cannot reasonably be fixed.
Promised Support Not Provided
If official support was promised as part of the service or product and support is not provided according to the stated support policy.
Product Not Downloaded
If a digital product has been purchased but has not been downloaded or accessed.
In such cases, Spiderwares will review the request and determine whether a refund is appropriate.
4. Technical Support Before Refund
Before requesting a refund, customers are strongly encouraged to contact our technical support team to resolve any issues.
Many problems can be resolved through:
- troubleshooting
- product updates
- configuration assistance
- bug fixes
Refunds will generally not be issued without first allowing our support team an opportunity to resolve the issue.
5. Non-Refundable Situations
Refunds will NOT be granted under the following circumstances:
- You downloaded or accessed the digital product and later decided you do not want it.
- You feel the product does not meet your personal expectations.
- You changed your mind after purchase.
- You purchased the product or service by mistake.
- You lack the technical knowledge required to use the product or service.
- You claim eligibility for a refund but fail to provide sufficient evidence or information.
- The product has been removed from the website after your purchase.
- Delays caused by the client such as failure to provide required information or feedback.
- Partial or completed service work already delivered.
- Custom development work that has already begun.
Due to the nature of digital services, time and effort spent by our team cannot be reversed once work begins.
6. Project Cancellation (Service Projects)
For custom development services:
- Clients may request project cancellation before work begins.
- If cancellation occurs after work has started, partial refunds may be considered depending on work already completed.
Administrative, consultation, and project planning fees may not be refundable.
Spiderwares reserves the right to determine refund eligibility based on project progress.
7. Refund Processing Time
If a refund request is approved:
- Refunds will be processed within 5–7 business days
- The refund will be issued to the original payment method
- Processing times may vary depending on the payment provider or banking institution
Spiderwares is not responsible for delays caused by payment gateways or banks.
8. Abuse of Refund Policy
Spiderwares reserves the right to deny refund requests from customers who abuse the refund system, including:
- repeated refund requests
- fraudulent claims
- misuse of products or services
In such cases, access to future purchases or services may also be restricted.
9. How to Request a Refund
To request a refund, please contact our support team with the following information:
- Order details
- Description of the issue
- Supporting screenshots or documentation (if applicable)
Refund requests must be submitted via email.
Email: hello@spiderwares.com
Our support team will review your request and respond as soon as possible.
10. Policy Updates
Spiderwares reserves the right to update or modify this Refund & Cancellation Policy at any time.
Any changes will be posted on this page with the updated revision date.